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Archive for the ‘Web Conversions’ Category

Get inside your Customers Heads

To get inside your Customers heads you must realize that there are three types of visitors that will find your site(s) …

1) The browser. 2) The buyer. 3) The person who wants freebies.

The browser is interested in something related to a particular service or product, but is not completely sure they want to buy nor are they committed. They will find themselves frequently visiting numerous websites, reading the same content over and over trying to convince themselves they need it.

The buyer is searching on highly targeted keywords and phrases, usually keywords with a specific name in them or a SKU number. They are on a mission and will buy on impulse. They may do a little research into who sells it cheaper, and who offers free shipping.  But, regardless … they are buying.

The person who wants freebies is the kind of visitor that looks for anything that is free. They will spend hours upon hours searching until they find what they are looking for. Patting themselves on the shoulder and smiling for the job well done.

The secret to getting into your customers heads is HOW DO I CATER TO ALL OF THE ABOVE?

Easy. Offer lots and lots of great content for visitors to read. Offer free downloads so they can get what they want and possibly collect an email address for future drip marketing purposes. And the most important … make it a one click buy process.  The more complicated you make it to buy a product the more likely the visitor is to get cold feet and back out.

Lastly, and equally important to all of the above:  Auto-Responder marketing techniques. Knowing your customers and what they want will help in providing ongoing communication and relationship building. Some web visitors may not be buyers the first time the come to your site. You need to provide that ongoing marketing effort to convert them into a HOT lead.

Take time to really understand your customers.  All of the above also applies to client relationships as well. If you get inside your clients head, you have a better chance of developing a sound strategy that will yield positive results and increase revenue for them.

Happy customers and clients, and repeat customers and clients.

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SEO Tip (Call-To-Action)

Include a strong “call to action” to trigger a response from the reader/visitor.

Also remember that people get accustomed to the same type of tactics when they are repeated over and over. Practice coming up with new ways to present a “call to action” so that it still packs a punch, but does not get ignored. Give it a different style, use different colors, use bold easy to read fonts and you will see what works and what does not. Every demographic has its core styles that seem to “just” work.

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Marketing with Autoresponders

What is the hype all about?  Can autoresponders really increase my customer relationships? Can they really help in converting visitors to buyers? Can they really help to generate extra $$$$ for my business?

These are some of the questions internet marketers are asking… and the hype is all good!  Everything on the internet is about customer retention and relationship building. Making the customer feel safe and secure is a win over the competition. Another big factor to online success is to maintain a constant “in your face” reminder that you are still here and are still fighting for that potential customer.Obviously without being so “in your face” they opt-out and go elsewhere. So be warned that too much an be a bad thing.

Statistics say that most online buyers will not buy the first time they visit a site. Interesting fact to say the least.  Ex: Joe Smith is looking to buy a CD or a Book from xyz.com and decides to look elsewhere another day. Chances are, that “hot” targeted lead will end up looking elsewhere and forget they even visited your website in the first place. In this case, you lose and have lost to a competitor.

An autoresponder campaign can help with customer retention, allowing them to remember you as the website to visit for their needs. By offering your visitors the ability to sign up for newsletters or articles via email you are opening the door to market to them, starting that relationship required to stimulate those warm fuzzies we all look for. Not all of the people who sign up want to receive email from you once a day, or once a week, but 50% of them want to see what else you offer and will be receptive to your emails. If half of those users click into your site, your conversions will increase and a relationship is started.

An autoresponder schedule should consist of an initial thank you email with a double opt-in/verification link, then a consecutive blast of 3-5 days from the opt-in date. Then skip to once a week and then once a month there-after. The goal is to not be annoying or deter them from your service or product, you want them to look forward to receiving your emails and being excited about what you have to offer.

For more information or to schedule a coaching call, contact us by visiting jtdesigns.com.

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Easy. Write articles. Here’s how:

  1. Write when you are inspired. it’s 1:35 am and I’m at the laptop. If I don’t “put this down” now – it’ll be gone when I get up at 6:30. Writing shouldn’t be hard. For me, my best creations come between 3 and 7am. (so I’m a little early today)
  2. Tell’em “How-To” do it! I love how-to articles! You can tell a reader step-by-step how to do anything.What expertise do you have to share? Turn what you know into an interesting how-to article. Examples: “How Dancing Will Grab Womens Attention,” “How to Find the Best Vehicle for Your Lifestyle,” and “How to Overcome the Fear of Rejection.”
  3. Use real life examples. I know many of us are solo professionals, consultants, coaches, etc. and feel strange writing about our clients, BUT where else can you get a real life solution to your readers problem?Keep in mind:
    • Perfectionism and procrastination will keep you from writing. Sometimes good enough is just… good enough!
    • Offer good useable information – not just fluff. And get to the point already! Reading online is hard enough, let alone trying to reach something that holds my interest.
  4. Keep your articles to 300-500 words in length. AND forget about all the grammar and usage fluff you learned in school.Writing for the web is a whole different animal. Your style must be conversational. Like your best friend is sitting next to you. Write like you talk so people will know, like, and trust you. Keep sentences 10 words or less.
  5. Direct response article writing. Your ultimate goal is for the reader to respond immediately to your article. Click on the link in the resource box and go to our website. Period.
  6. Make sure your website is in check. There is nothing worse than having a curious prospect click to respond and the link is outdated or broken.

Action Steps:

  • What would it take to write an article regularly? Make it happen.
  • What info of value will I provide?
  • What support systems do I need in place?

It doesn’t have to be highly complex or profound – just do it! Make it happen!

Jason Trump is the Head Web Guru of JTdesigns.com a web development, coaching and marketing firm, and is known as the guy to call when you’re feeling overwhelmed. Contact Jason today at www.JTdesigns.com

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Website Conversion 101

Website conversion is the art and science of getting more of the people who come to your website to take the action that you want them to take – fill out your contact form, read your whitepapers, sign up for your newsletter, or (in the case of e-commerce) buy something. For a company that is trying to build offline business, this action is typically something that gets prospects into the sales pipeline through some form of online registration. For a company or organization that is trying to build awareness, this action can be a number of things – getting visitors to a certain page of the site, getting them to stay longer at the site, or getting them to tell a friend about the site.

The critical point that is commonly overlooked in a ranking-centric mindset is that no number of high search engine positions will address the real problem if your website is not serving as an effective marketing and sales tool. And, as I have said many times before, the overall net effect of raising your conversion rate from one to two percent is the same net effect as doubling your traffic, and it is almost always easier. Increasing the number of visitors to a site that does not convert them effectively is like pumping high performance gasoline into a car with engine trouble – it might help the car to run a little bit better, but if you’d done repairs before adding the premium fuel, it really would have hummed.

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In the early days of web development, business owners had learned the very expensive lesson that a Web site with no visitors is of little value. Once the business owner learned that methods could be utilized to increase their visibility through search engine optimization, it then became apparent that the traffic that really benefited them, was “targeted traffic”. It only made sense that if you were selling a solution, the person who will buy the solution are the ones experiencing a problem or challenge. It also became obvious that the best products and services to sell online were niche or specialized markets. Large volumes of “general visitors” (general volume traffic) may have looked nice on a statistics report but only the truly “targeted visitors” (target traffic) were usually the visitors making purchases or doing business at the Web site.

While some search engine marketers were simply offering placement for keywords chosen by their client, other SEO’s realized the value of researching keyword phrases and built strategies that were focused on attracting a specific target market. This is why you would sometimes hear conflicting stories about the effectiveness of search engine marketing. People often had their sites optimized for the wrong phrases. These might be keyword phrases that attracted no traffic all or perhaps even keywords that attracted high traffic but the wrong audience. If targeted traffic was important for success back then, it is absolutely essential that we optimize for targeted traffic now. The reason is that as the web continues to age, peoples behaviour appears to be shifting again.

Plan for the current shift in online visitor behavior

The early online consumer compared to today’s average user was thriving on search engine use most of the time. They’d search out one site then search out another site and literally travel all over the place half of the time, unsure what they were even looking for.
Back then people “surfed the net” but todays online consumer is not surfing as much. Today’s online consumer is becoming educated much more quickly and a whole new trend of online branding is becoming more increasingly important according to a recent survey.

Volume traffic is decreasing.

A California-based research company that measures Internet audiences, recently stated that “nearly 52 percent of Web surfers arrived at sites by direct navigation and bookmarks, compared with about 46 percent during the same period last year.” Even compared to just last year, clearly more people KNOW where they want to go and are directly entering the web address into the browser.

What does this mean ? To me, it is a great indicator that people who have been online for a while, are developing business relationships. People just don’r need to “surf” as much because once customers start doing business online and they like the service, why should they change? If they are happy buying a product from www.barnesandnoble.com, are they not likely to go back and just type in the web address or use a bookmark? As the web continues to mature, watch and see if a whole new wave of branding does not become of major importance on the Web of the future. Businesses who have chosen domain names that are easy to remember and have some branding built in, may see some significant increase

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